Receiving an account suspension notice from Sky Bet when logging into your account can be a frustrating experience. It’s even more irritating when you have pending bets in your account. Perhaps you have already received your winnings but you have them locked in, or you’ve been enjoying a special offer from Sky Bet to pursue different wagers.
Bookmakers in the UK receive enormous pressure to stop money laundering schemes, problem gambling, and identity verification problems. Sky Bet’s response to those requirements is to initiate stricter management of user accounts. That includes suspending and locking them for some people.
It Was Fine, But Now It’s Not: Sky Bet Locked and Not Accessible
When you’ve had previous access to your Sky Bet account, and it is no longer available, there could be several reasons why the restriction occurs. The reasons range from having a GamStop block on your account to forgetting a PIN or making incorrect login attempts.
Using the options available from GamStop today will restrict access to a Sky Bet account. It is the National Online Self Exclusion Service. You will not have the opportunity to log in to any SB&G products for the duration of your selected time, which could be up to five years.
If you have a problem with your GamStop exclusion or believe one is in place without your permission, you’ll need to contact the agency directly at 0800 138 6518 or message a support agent at gamstop.co.uk.
USA players accepted | No Verification required
30 times playthrough requirement.
USA players accepted | No Verification required
30 times playthrough requirement.
What If I Haven’t Registered for GamStop?
Some people may be unable to access their Sky Bet account for several reasons. Here is an overview of some of the other scenarios that can lead to this outcome and how you might be able to recover your account.
- Forgotten User ID. Sky Bet allows everyone to recover their User ID in case you have forgotten it. The platform recently created an improved recovery journey that makes navigating the process easier. You can also find this information on any emails received by the platform;
- Forgotten PIN. If you don’t remember your identification number, it will seem like your Sky Bet account restricted access. Your PIN on this platform contains only digits. You can send a request to recover and change it to continue the login process;
- Too Many Attempts. Some people have the information for their User ID and PIN, but they have typos as they input the data. This result makes them think their Sky Bet account is locked. However their access is halted to prevent hacking. If you encounter this issue, you’ll need to contact the agency to have your account unlocked. This step might include a PIN change or additional information updates;
- Account Suspension. Sky Bet limited access occurs when they have placed a suspension on a person’s account. You will need to follow additional steps if you wish to restore access, but that opportunity might not be available to everyone.
Why Is My Sky Bet Account Closed?
If you believe that your Sky Bet account was closed or suspended, there are several reasons why this could have happened. The following information will help you get or regain access to Sky Bet products where appropriate. However, since each situation is unique, there are no guarantees that any or all of these options will work in a specific scenario.
However, since each situation is unique, there are no guarantees that any or all of these options will work in a specific scenario. If you’ve tried the following options without success, your best chance to get or regain access is to contact Sky Bet directly.
I Received a Sky Bet Suspended My Account Message
If you just opened an account and saw a suspension message immediately, the most likely cause of that issue is that you already have an account. Sky Bet has a policy that allows only one account per customer. If you have an existing account, you can use those details to log into any SBG product. That includes Sky Bingo, Sky Vegas, Sky Poker, and Sky Casino.
Some individuals might have a free account for playing fantasy food, ITV7, or Super 6. In that situation, you’ll still use your original User ID and PIN to access the account. After taking that step, the system will ask you to upgrade to one of the other services.
It is not unusual to forget an account if you haven’t accessed in a while. Therefore, you might need to recover your previous information by checking older email accounts when requesting a User ID check. The information is not case-sensitive. When trying older addresses to verify your information, you don’t need to include a space in the postcode.
If you’ve forgotten your PIN, you can request to change it while verifying your other information. When these options don’t work in this situation with a Sky Bet account restricted, you’ll need to contact customer service directly.
I Received a Sky Bet Suspended My Account Message as an Existing Customer
Sky Bet define an existing customer as someone who hasn’t opened a new account within the past 24 hours. If you’ve received a suspension notice, the issue likely involves the information associated with your profile. Sky Bet probably needs a little bit of data to proceed with your profile.
Everyone receives an email from Sky Bet regarding their account to verify their identity and process information. If you didn’t respond to one of these messages, you wouldn’t receive account access. It’s not unusual for these emails to get lost, filtered to a spam folder, or blocked from reception entirely.
You can use the search box for your email to look for the following addresses:
If you separate each email address with a comma in the search box, you can look for them all at once. After finding the message, open it. Then, you’ll need to click on the link or follow the instructions to finish setting up your Sky Bet account.
It also helps to add those email addresses to your safe sender’s list to ensure that you will receive them. If they end up in the the spam or junk folder, you are likely to miss out on important updates that could impact your wagering activities.
Some people might not find an email in their inbox related to their Sky Bet limited access. In that situation, you’ll need to contact customer service directly to find out why your login efforts aren’t working.
What Can I Do After I’ve Found the Suspension Email?
If you received an email from one of the first two addresses in the bulleted list, Sky Bet needs to verify the accuracy of your account details. The message will outline what you are required to do to correct the situation. Most issues are resolved within five hours of starting the process.
When you receive an email from firstname.lastname@example.org regarding an account suspension, information is missing from your profile. You’ll receive specific instructions to follow to lift the lockout.
If you receive a message come from email@example.com, some part of your account information has hit the Know Your Customer rules. You’ll need to confirm the data required to lift the suspension. These issues are sometimes complex and take extra time to resolve. All communication should go through that email address only.
For those who received a note from firstname.lastname@example.org, you’ll need to provide more information about your identity. The resolution for these issues takes typically 72 hours or less.
If you don’t receive an email and your Sky Bet account remains locked, it’s likely a business decision. No follow-up is necessary or available because they consider the matter closed.
I Haven’t Accessed My Account, and Sky Bet Limited It
A Sky Bet closed account occurs when you have an inactive profile for 24 months or more. This closure aligns with paragraph 19.2 found in the terms and conditions. The only way to reopen your account with this issue is to contact customer support directly.
What Can I Do If I Get a KYC Email from Sky Bet?
Online gambling operators are required by codes, licensing conditions, and laws to take steps to ensure wagering is open and fair. The goal is to keep gambling away from crime and potential harm.
That’s why Sky Bet collects customer information for ID, verification, and KYC checks.
It might be necessary for some people to verify their funding source when playing or betting on the platform. If they request this information from you, make sure the evidence identifies the actual source of the money used. In addition, it must match up with or substantiate your activities.
The information can come in five different formations.
- A dated evidence of a payment or an award made to you;
- A trust deed shows that you have consistent entitlement to the money;
- Bank statements that clearly show incoming values from identifiable sources;
- Proof of earnings from a pension, dividends, payslip, or other remuneration;
- Another clear evidence of good income such as self-employment.
Sky Bet might ask some people to provide identification, such as a driver’s license or passport. In addition, it might be necessary to receive additional background information, including documentation to support you have the funds to support wagering activities.
All betting and gaming operators have KYC responsibilities. If you don’t provide the information or requested accounts, a Sky Bet account closed. But other betting sites don’t require age verification.
What Happens After My Sky Bet Account Is Restricted?
If you noticed that your Sky Bet account was suspended before any outstanding bets were settled, any winnings would be added to the balance. This amount remains untouched during the suspension, but you won’t have the option to withdraw anything from the balance until you have sent the correct documents and information.
Anyone who makes a withdrawal before the suspension of their account occurred will have that money processed as usual. The funds should be available within two hours if you have used the fast method. It takes between two to five working days, subject to different conditions, to issue an alternative payment.
Players who haven’t received a valid withdrawal within five working days should contact Sky Bet directly to discuss their concerns. Some cards don’t accept faster withdrawals, which means you’d be bound to those terms and conditions.
Since Sky Bet doesn’t operate outside the UK or Ireland, they can block your account access because of your current IP address. The only other places where account access is available while travelling is the Isle of Man or Gibraltar.
If an account suspension happens when you’re abroad, contact customer service after returning home to have the issue resolved. They will take no actions if you’re still in a restricted country.
When you live abroad, you must follow the specific rules of that jurisdiction. Even if you maintain citizenship locally, Sky Bet will not grant you account access outside the British Isles.
What Is GamStop, and Why Does It Block My Sky Bet Account?
GamStop is a service operated by a not-for-profit company that goes by the name The National Online Self-Exclusion Scheme Ltd.
It is available and open to anyone who believes that they have a gambling or betting problem. Players who have trouble controlling their actions online are encouraged to give GamStop information that blocks access to participating bookmakers and online casinos.
When they request self-exclusion, the business will encourage the players to give their current information. That includes an address and postcodes, their birthday, valid email addresses, and mobile numbers.That includes an address and postcodes, their birthday, valid email addresses, and mobile numbers.
After signing up for GamStop services, you will receive an email confirmation to the registered address. That message contains additional tools and practical support that help someone start getting more control over their gaming behaviours. The entire self-exclusion process typically takes 24 hours to complete.
If you’ve been on Sky Bet and you’ve initiated this service, you’ll need to wait the entire self-exclusion time before they restore your access. So, for example, you might need to wait six months, one year, or five years to have access granted again.
GamStop requires you to request the removal of the block. Without this note, the self-exclusion period continues indefinitely. When players sign up for GamStop services, the funds in their accounts are not automatically withdrawn. However, if you decide to suspend Sky Bet services yourself, please remember to process a withdrawal before proceeding.
Some casinos, bookmakers and bingo sites are not part of GamStop, so you could still use their services while self-exclusion exists. However, it will seem like your Sky Bet account is closed indefinitely until they remove the block for all intents and purposes.
What Can I Do If My Sky Bet Is Unrightfully Locked?
Although taking the steps found in this guide will typically resolve a Sky Bet account suspended issue, there are times when the problems remain unresolved.
You still have options if you’ve attempted to respond to Sky Bet with the information they need in good faith and they have locked your account or permanently suspended it.
If you believe that your Sky Bet suspension is wrongful and the platform is unresponsive, the best step is to contact the Independent Betting Adjudication Service or IBAS. Then, you can file a claim against the bookmaker.
IBAS offers an online claims wizard to help you determine if you have a valid complaint against Sky Bet. If you do, the site will take you through the different steps needed to resolve the problem and potentially restore account access.
To complete a claim form with IBAS to begin the dispute process with Sky Bet, you’ll need to register for an IBAS account. Unless there is a legal requirement to share this information with the Police, the Gambling Commission, or another authority, it is never used for anything but communication.
You create the IBAS account based on an email address and password of your choice. After that, you’ll receive a message explaining the steps needed to verify your account. This process verifies your identity to ensure a claim outcome reaches you safely.
After registering with IBAS and verifying your email, choose the “Make a Claim” option from the “Consumers” menu. Then, enter your email and password to see the form.
When completing a written or online adjudication, IBAS asks that you explain the following information about your account issue with Sky Bet.
- What did you do to resolve the issue when you took those steps, and how did you do it;
- Any expected outcomes you were pursuing about the account suspension issue;
- The reasons why you expected that outcome to occur;
- A brief overview of the eventual result and the reasons they provided.
IBAS would also like a summary of your interactions with Sky Bet after receiving the outcome of your account suspension issue.
The online form allows you to attach screenshots, photographs, and other digital evidence that supports your claims. You’ll need to provide your User ID, ticket number, account number, and additional information.
If your case relies on something that happened in live chat or email correspondence, send only a copy of that information. IBAS will request additional info if it becomes necessary.
How to File a Complaint Using Resolver?
You can also use Resolver, a free service that directs your complaint to the correct person at the appropriate organization to handle it.
If you decide to use Resolver, here are the steps to follow to contact the right person and organization to resolve the dispute:
- Go to the Resolver website at resolver.co.uk.
- Type “Sky Bet” into the search box.
- Click on the “Get Started” button.
- Choose the issue that best describes your problem. You’ll see options like accounts, gambling, licensing, customer service, and complaints procedures. Click on the arrow next to the most appropriate subject to continue. In this situation, you’d click on “Accounts.”
- You’ll be asked about the type of problem with your account. You can click on “Accounts Closed,” “Cannot Withdraw Funds,” or “Other.”
- Click on the “Start Your Case Now” button.
- You’ll be asked if you’ve spoken to Sky Bet about the issue before. Choose the most appropriate answer.
- You’ll need a deadlock letter or a final response from Sky Bet before a case can go to IBAS. The Resolver will ask if you’ve received this information. If you’re unsure, click “No” to continue.
- Fill out the information for your complaint. You’ll need to enter information into every field unless it is optional. Resolver will ask for your Sky Bet account number, what happened with your suspension, and how you were affected. Another box asks how you’d like the issue to be resolved. Please enter the date it happened, provide your address and the email register with Sky Bet, and attach any evidence.
- Complete the final step to submit your complaint.
In the UK, a gambling company has the right to close any account. It can do so for several reasons, including if they suspect money laundering or there’s a risk of damage to the business. However, when you contact them directly without a response, Resolver can help you get noticed potentially faster.
Resolver will present the issue to Sky Bet’s customer service department when you submit your case. If no follow-up occurs after 56 days, the complaint will go directly to IBAS.
In Conclusion: Why Is My Sky Bet Account Locked?
We at bonuses.bet came to the conclusion that most people find their Sky Bet account locked because they haven’t followed the final registration step. Once you find the verification email in your inbox, follow the instructions to have access to your favorite bets and wagers.
Although it can be frustrating to receive an account suspended notice, it’s important to remember that your winnings and funds are still available. That fact is even actual for those who decide to use GamStop services to self-exclude themselves from playing.
You can also request a User ID or PIN if you have forgotten that information. When a suspension is rectifiable, Sky Bet sends the specific instructions to follow to regain access to the platform. Your account might be locked permanently if you don’t have this information.